Return Policy
If for any reason you are not satisfied with your purchase, you can return items for exchange, store credit, or refund within 15 days of delivery or pickup. Items returned after 15 days will not be accepted.
General Return Guidelines
- All returned merchandise must be unused and in its original packaging.
- A 15% restocking fee will be applied to all returns.
- The original shipping charges are non-refundable.
- If you refuse a shipment or the package is returned to us, any additional shipping fees we incur will be deducted from your credit.
- We cannot accept COD (Cash on Delivery) returns.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Videos, magazines, and books
- Opened starter train sets
- Items that are sold "Pre-Owned as is." Please be advised that these items are not covered by any warranty and are so noted in their product description.
How to Return an Item
- Package Your Return: Please include all original packing materials, instructions, and manuals. Returns will not be processed if parts are missing or if the item is improperly packaged, leading to damage.
- Ship to Us: You are responsible for the return shipping cost. We recommend using a service with tracking, as we are not responsible for packages that are lost in transit.
- Address Your Package to: Rail Chief Models LLC. Attn: Returns Dept. 18520 NW 67TH AVE. UNIT #130 HIALEAH, FL. 33015-3302.
Damaged, Defective, or Missing Parts
- Damaged in Shipping: If a package arrives to you damaged, it is within your rights to refuse the delivery. Inform the delivery carrier that you are refusing the parcel due to damages incurred. You can open a claim domestically within the U.S. regardless of carrier. If you've already accepted it, contact us immediately. Please do not open or return the item yourself, as this could jeopardize your claim with the carrier. Please save all original paperwork and packing materials.
- Defective or Missing Parts: If your product is defective or has missing parts, please contact us via cell durning normal business hours at: +1 (305) 300-5779 or email us at: contactus@railchiefmodelsllc.com. Subject header: RETURNS.