SHIPPING POLICY
Thank you for visiting RAILCHIEFMODELSLLC.
The following are listed the terms and conditions that constitute our company's Shipping Policy.
Please review this document carefully.
DOMESTIC SHIPPING POLICY
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout for in-stock items.
Pre-Order items will be calculated once the item arrives.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses RAILCHIEFMODELSLLC. ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
RAILCHIEFMODELSLLC. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (this includes all applicable tariffs, taxes, etc.).
Damages
RAILCHIEFMODELSLLC. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us by email at: contactus@railchiefmodelsllc.com. Subject header: DAMAGES/ RETURNS.
Please save all packaging materials and damaged goods before filing a claim.
Failed Delivery / Return from Shipping Service
In case of a failed delivery attempted or returned from a shipping facility, you will be required to re-pay the shipping amount to resend your shipment to you.
INTERNATIONAL SHIPPING
We currently do not ship outside the U.S. at this time, with the exception of shipments to Canada and U.S. territories. For Canadian and U.S. territorial holdings/ affiliated territories orders, we will invoice the shipping separately.